Limited Warranty We guarantee our products to be free from defects in workmanship and material. We will repair or replace any item found to defective unless caused by misuse or neglect. If you think you have a warranty claim, feel free to Contact us. Tell us about your issue and provide us with any pertinent information like the model #, date of purchase, proof of purchase, pictures, etc. This will help us determine the proper course of action to take to help you submit your warranty claim.
Returns No merchandise may be returned without prior authorization from Heritage Leather Co. Contact us to submit a return request. To be eligible for a return, your item must be returned unused and in the same condition that you received it within 30 days of delivery for a full refund. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Shipping costs are non-refundable. The purchaser will be responsible for paying the return shipping costs for the item unless it is determined the return is result of our error ( you received an incorrect or defective item, etc.). If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee return packages sent to us by others.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
For items that are received damaged, the purchaser must contact us within 3 days of purchase. We will issue the purchaser a credit for the item once a damage claim has been filed and approved.
If for any other reason the purchaser simply refuses a package and it is returned to us, the purchaser will be responsible for the return shipping costs.